Kerbau28 Responsible Gambling – Play Safe, Play Smart in Malaysia

Kerbau28 believes that healthy gambling means betting with full awareness — not out of emotional impulse, not as an escape from problems, and never with money you cannot afford to lose. Our platform has been built on this philosophy since day one, and it is far more than a slogan for public display.

Every decision we make in developing the platform Kerbau28 — from a minimum deposit as low as RM 10, to self-control tools that can be activated in under 2 minutes, to a Malay-speaking support team operating 24 hours a day — all rooted in one principle: happy, healthy players are the foundation of a sustainable and trusted platform.

We understand that the betting industry often gets a bad reputation due to a handful of irresponsible operators. At Kerbau28, we want to demonstrate that a betting platform can exist and operate in a way that genuinely looks after its members' best interests. This means we actively monitor playing patterns, proactively offer help to members who show signs of excessive play, and never encourage anyone to bet beyond their means.

Programme kerbau28 Responsible Gaming was designed together with mental health professionals and addiction counsellors to ensure it is genuinely useful — not just a box-ticking exercise. We encourage all members to read this page carefully and make full use of the tools we have provided.

Not everyone who plays at Kerbau28 has a gambling addiction — not by a long shot. The majority of our members enjoy Sports Betting on the Malaysia Super League, slots, blackjack, or e-sports purely as a hobby and a form of entertainment, much like others enjoy going to the cinema or singing karaoke. Problems arise when these leisure activities start to disrupt the balance in a person's life.

Healthy gambling as entertainment typically shows the following characteristics:

• You are playing with funds set aside specifically for entertainment, with no impact on other essential expenses
• You can stop playing once you reach the time or spending limit you set for yourself
• Gaming outcomes — whether you win or lose — do not significantly affect your mood or daily relationships
• You play for enjoyment, not to chase losses or escape from stress
• You are honest with family members about your gambling activity

Gambling starts to become a problem when:

• You are gambling with money meant for other essentials such as rent, bills, or food
• You cannot stop even when you have already decided to
• You have lied to family members or friends about your betting habits
• You find yourself trying to borrow money to keep playing
• Gambling has become your main way of coping with stress, anxiety, or sadness

Recognising the early signs of a gambling problem is the critical first step. Kerbau28 encourages all members to honestly assess their gambling habits from time to time. The following are warning signs that deserve serious attention:

• Gambling beyond your financial means — You find yourself regularly using money set aside for other essentials — bills, rent, groceries — to deposit into your Kerbau28 account via Touch 'n Go, GrabPay, or FPX.
• Chasing losses — After a loss, you continue playing in hopes of "winning back" what you lost, often resulting in even greater losses.
• Hiding gambling habits — You lie to your partner, family members, or friends about how much time and money you have spent gambling on platforms like Kerbau28.
• Unable to control playing time — You regularly play for longer than planned, including staying up late into the night even when you have an early start the next day, or playing during work hours.
• Noticeable mood changes — Wins bring extreme elation while losses trigger anger, depression, or disproportionate distress. Gambling is beginning to dominate your daily emotional state.
• Neglecting responsibilities and relationships — Work, family, studies, or friendships are starting to suffer because most of your time and energy is directed toward gambling.
• Borrowing money to gamble — You have started borrowing money from family, friends, or using credit facilities solely to continue betting.
• Urges that are hard to resist — You feel a strong urge or compulsion to gamble even after deciding to stop or take a break, especially during times of stress or boredom.

Kerbau28 provides a range of self-control tools that all members can use at any time — no waiting period or approval required from any party. These tools are designed to give you full control over your gaming experience:

All self-control tools Kerbau28 can be accessed directly from your account settings. Here is a quick guide on how to use them:

Self-exclusion is the most powerful tool in the arsenal kerbau28 Responsible Gaming. It lets you lock yourself out of the platform — temporarily or permanently — with no questions asked and no judgment from our side. This is the right option if you feel you need some distance from the platform for a set period of time.

Self-exclusion options available at Kerbau28:

• 30-day self-exclusion: Your account will be locked for 30 days. You will not be able to log in, make deposits, or play during this period. Account login will be blocked automatically.
• 60-day self-exclusion: A longer option for those who feel they need an extended break to stabilise their gambling habits.
• 90-day self-exclusion: A full three months away from the platform — allowing enough time to seek professional help and rebuild healthy life patterns.
• 6-month self-exclusion: For more serious cases that require a longer recovery period.
• Permanent self-exclusion: Permanent account closure at the member's own request. The account cannot be reopened after this point. This option is for those who have decided that gambling is no longer part of their life.

To activate self-exclusion, log in to your account and access the "Responsible Gaming" section in your account settings, or contact the support team Kerbau28 via live chat. If you contact us through live chat, self-exclusion will be activated within 30 minutes of your request.

Kerbau28 enforces the minimum age requirement of 18 strictly and without exception. All registered Malaysian members must be at least 18 years of age at the time of registration, and we implement multiple layers of verification to ensure full compliance with this policy.

Underage protection measures we practise:

• Date of birth verification is mandatory during registration and will be cross-checked against KYC documents
• The KYC process requires a copy of the MyKad or a valid identification document confirming the member's age
• Any account suspected of being used by someone under 18 will be suspended immediately and without notice while an investigation is carried out
• Our system analyses usage patterns that may indicate access by underage individuals
• All support staff are trained to identify and report signs of underage use

Beyond the self-control tools we provide within the platform, Kerbau28 encourages members who need further support to seek professional help. Reaching out is a sign of courage, and that first step is often the hardest.

How to reach the kerbau28 support team:

• 24/7 Live Chat: The fastest way. Click the live chat icon in the corner of your screen and you will be connected with a Malay-speaking support agent in under 3 minutes. Let them know you need assistance with Responsible Gaming.
• Email: Send an email to support@kerbau28.run with the subject line "Responsible Gaming – Request for Help". Our team will respond within 4 hours.

Support team Kerbau28 trained to listen with empathy and help you access the tools you need without any pressure or judgment. All communications relating to Responsible Gaming are kept strictly confidential.