Kerbau28 Terms & Conditions – Platform Usage Guidelines for Malaysia Betting Players

Kerbau28 (hereinafter referred to as "Platform", "we", or "Kerbau28") is an online betting platform operating at kerbau28.run. This Terms and Conditions document governs all aspects of your use of our platform as a registered user or member.

By accessing, registering for, or using any services provided by Kerbau28, you hereby acknowledge that you have read, understood, and agree to be bound by all the terms and conditions set out in this document, together with our Privacy Policy and Responsible Gambling Guidelines, which form part of this overall agreement.

Kerbau28 reserves the right to update, amend, or replace any part of these Terms and Conditions at any time without prior notice. It is your responsibility to review this page periodically to stay informed of the latest applicable terms. Continued use of the platform following any amendment constitutes your acceptance of the updated terms.

To register and use the platform Kerbau28, you must meet all of the following eligibility requirements:

• You must be at least at least 18 years of age at the time of registration. Kerbau28 does not permit participation by underage individuals in any form, and we reserve the right to request proof of age at any time.
• You must be an individual residing in Malaysia or have lawful access to the platform from your location at the time of registration.
• You are registering in your personal capacity only — not on behalf of any third party, company, or other entity.
• You are not currently on any self-exclusion list or ban from any related gambling platform.
• You have full legal capacity to enter into this binding agreement.

Kerbau28 reserves the right to verify the identity of any member at any time through a KYC (Know Your Customer) process, which may involve requesting verification documents such as a national ID, utility bill, or bank statement. Failure to provide the requested documents within the specified timeframe may result in temporary or permanent account suspension.

During the account registration process Kerbau28, you are required to provide accurate, complete, and up-to-date information. You are fully responsible for the accuracy of all details provided, including your full name, Malaysian phone number, and active email address.

• Registered name must match with the name on your Malaysian identity card (MyKad) or other valid identification document. Kerbau28 will only process withdrawals to accounts whose name matches the platform account.
• The phone number registered must be an active Malaysian number belonging to you — it will be used for OTP verification and important communications.
• You are solely responsible for keeping your account password confidential. Do not share your password with anyone, including family members.
• All activity that takes place under your account is your responsibility, regardless of whether it was carried out by you or someone else.

If you suspect your account has been compromised or accessed without authorisation, please contact our support team Kerbau28 via live chat immediately. We will help you secure your account and investigate any suspicious activity.

Kerbau28 only accepts deposits in Malaysian Ringgit (MYR). All accepted payment methods are legitimate local Malaysian options. Our platform does not accept cash, cheques, or payment methods from overseas.

Accepted deposit methods for Kerbau28 is as follows:

• Touch 'n Go eWallet — minimum deposit RM 10, credited instantly
• GrabPay — minimum deposit RM 10, credited instantly
• Boost — minimum deposit RM 10, credited instantly
• ShopeePay — minimum deposit RM 10, credited instantly
• DuitNow — minimum deposit RM 10, credited instantly
• FPX (Maybank2u, CIMB Clicks) — minimum deposit RM 10, credited instantly

Kerbau28 does not charge any transaction fees on deposits. However, your payment provider may apply their own charges — please check with your provider. Any deposit issues arising from technical errors on the payment provider's end must be reported to Kerbau28 support with proof of transaction for further processing.

Withdrawal of winnings from your account Kerbau28 is subject to the following conditions, which must be fulfilled before any withdrawal request can be processed:

• Your account must have completed the full KYC verification process before your first withdrawal request can be processed.
• The minimum withdrawal is RM 30 per transaction.
• Withdrawals may only be made to the same payment method or under the same name as the deposit method used.
• Any bonus or promotional credit received must meet the specified rollover requirements before the associated funds can be withdrawn.
• Withdrawal processing times range from 15 minutes to 24 hours, depending on account limits, VIP status, and the processing team's workload at the time.

Kerbau28 reserves the right to request additional verification or supporting documents for any withdrawal request deemed unusual, including large first-time withdrawals or withdrawals inconsistent with the account's typical usage pattern. This is a protective measure for your own security.

All bonuses and promotions offered by Kerbau28 is subject to the specific terms stated alongside each respective promotional offer. The following general terms apply to all bonus types unless stated otherwise:

• Each member is eligible to claim each bonus type once only, except for recurring bonuses such as weekly cashback or daily reload.
• The Welcome Bonus is available to new members on their first deposit only and cannot be combined with any other promotion at the same time.
• All bonuses are subject to rollover (turnover) that must be met before any bonus funds or winnings derived from bonus funds can be withdrawn.
• Rollover is calculated based on the total wagering amount required, not solely on the bonus amount received. The rollover rate is as stated on each promotion page.
• Bets on different games may contribute differently toward rollover requirements. Bets on certain games (e.g. baccarat, roulette) may only count toward a specific percentage of the requirement.

Kerbau28 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Kerbau28's decisions regarding bonus eligibility and rollover fulfillment are final and binding.

All games and betting markets available at Kerbau28 — including Sports Betting (Malaysia Super League football, EPL, cricket, badminton), e-sports (MLBB, Valorant, PUBG Mobile, CS2), slots, Live Casino, and blackjack — are subject to the specific rules of each game category, in addition to these general terms.

• All betting decisions accepted and confirmed by the kerbau28 system are final.
• Bets placed are non-cancellable once confirmed by the system, except in cases of technical errors acknowledged by Kerbau28.
• Kerbau28 reserves the right to void, suspend, or amend any bet placed at incorrect odds due to data errors or technical faults, regardless of whether the account has already been credited.
• For sports betting, if a match or event is postponed, cancelled, or not completed within the stipulated timeframe, the bet will be refunded in accordance with the relevant market rules.
• Kerbau28 uses a certified RNG (Random Number Generator) for all RNG casino games. The accuracy and fairness of this system are independently audited.

Minimum and maximum bet limits for each market and game are as displayed on the platform interface at the time the bet is placed. Kerbau28 reserves the right to adjust these limits at any time without notice.

To maintain a fair and safe environment for all members Kerbau28, the following activities are strictly prohibited and may result in immediate action including account suspension or closure and forfeiture of balances:

• Identity fraud — using a false name, forged documents, or registering on behalf of another person
• Money Laundering — using the platform as a channel to transfer, conceal, or process funds obtained through illegal means
• System manipulation — intentional exploitation of any technical bugs, system vulnerabilities, or odds errors
• Unfair Collusion — colluding with other players to gain an unfair advantage in live table games or betting
• Use of automated software — using bots, automated scripts, or any third-party software to place bets automatically
• Deposit conversion — making deposits solely to claim bonuses with no genuine intent to play (commonly known as "bonus abuse")
• Threats or Harassment — threatening, harassing, or behaving abusively toward Kerbau28 support staff

Kerbau28 takes the health and wellbeing of our members seriously. We are committed to promoting a responsible gambling culture and providing tools that help members manage their betting habits in a healthy way.

Self-management tools available to all Kerbau28 members include:

• Deposit limit — set your own daily, weekly, or monthly limits for spending control
• Loss limit — an automatic limit that halts account activity once your losses reach the amount you have set
• Play time limits — a session timer to help you stay aware of how long you've been on the platform
• Temporary Self-Exclusion — a break from the platform for a period of 30, 60, or 90 days
• Permanent self-exclusion — permanent account closure at your own request

Kerbau28 strictly enforces an 18+ age requirement. Any account suspected of being used by a minor will be suspended immediately pending investigation. If you suspect someone you know who is under 18 is using our platform, please report it to us right away.

Kerbau28 reserves the right to amend, update, or replace these Terms and Conditions at any time. Amendments take effect immediately upon being posted on the website. It is the member's responsibility to review the terms periodically. Continued use of the platform following any amendment constitutes acceptance of the updated terms.

Members may close their own account at any time by contacting the support team Kerbau28 via live chat. Account closure will be processed within 24–48 hours. Any eligible balance (meeting withdrawal requirements) will be returned to the original payment method within 7 business days.

These Terms and Conditions are governed by applicable law. Any dispute arising from or in connection with these terms that cannot be resolved through negotiation will be referred to the dispute resolution channels designated by Kerbau28. Bahasa Malaysia is the official language of this document.

If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be deemed removed while all remaining provisions continue in full force and effect.